1O POUNDS OF SUCK IN A 5 POUND BAG?
Another shitty review of your dealership huh? It might be time to be really honest with yourself. If people are taking the time to call out your employees by name, something is likely wrong. If you collect enough negative reviews, they'll dominate your online presence and kill countless sales opportunities. Don't wait to fix one of the easiest problems to solve. Your reputation isn't worth an employee that refuses to follow your leadership.